At Shree Insulation, customer satisfaction is our priority. We understand that sometimes you may need to return a product or request a refund. Please review the following guidelines regarding our return and refund policy.

1. Eligibility for Returns

• Returns are accepted within 7 days of receiving the product.
• The product must be unused, in its original condition, and in the original packaging.
• A proof of purchase (invoice or receipt) is required for processing the return.
• Certain products may not be eligible for return, such as custom orders or products specified as non-returnable at the time of purchase.

2. Process for Returning Items

To initiate a return:

• Contact our customer service at Phone: +91-7339851805 or Email: shreeinsulation986@gmail.com with your order details and reason for the return.
• Once your return request is approved, we will provide you with instructions for sending the product back.
• Customers are responsible for the shipping costs associated with returning the product unless the return is due to an error on our part (e.g., wrong item shipped).

3. Refund Policy

• Once the returned product is received and inspected, we will notify you via email or phone regarding the approval or rejection of your refund.
• If approved, your refund will be processed within 48 hours of refund approval and will be credited back to the original payment method used at the time of purchase.
• Shipping costs are non-refundable unless the product is defective or the wrong product was sent.

4. Non-Returnable Items

• Products that have been customized or made to order.
• Items that are damaged due to improper use or handling.
• Clearance or final sale items.

5. Exchanges

We only replace products if they are defective or damaged. If you need to exchange a product for the same item, contact us with your order details, and we will guide you through the exchange process.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at +91-7339851805 or shreeinsulation986@gmail.com with photos and details of the issue. We will arrange for the return or replacement of the product at no extra cost to you.

7. Contact Us

For any further questions or concerns regarding returns or refunds, please reach out to our customer service team:

Shree Insulation
Shop No. 26, South Part, Ekta Colony,
Road No. 17, VKI Area, Jaipur, Rajasthan-302013
Phone: +91-7339851805
Email: shreeinsulation986@gmail.com